OpenSwap
Specimen · chatwoot/chatwoot
OPEN CORE

Chatwoot

Replaces Intercom

License stamp
Open core. MIT core; enterprise/ directory is under a separate licence Read from the LICENSE file.
GitHub says
NOASSERTION (GitHub could not match a single license, which is why we read the file)
Self-host difficulty
●●●●○ 6 distinct container images in its compose file. Provisional, see how we score.
Activity
★ 39,532 stars · last push 2026-11-10 · checked 2026-11-10
Repository
github.com/chatwoot/chatwoot
GitHub description
"Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬"

Self-host vs Intercom

Example values: replace every number with your own. SaaS price prefilled from Intercom pricing, checked 2026-11-10; the other numbers are examples.

Self-hosting saves about $4,380 a year for 20 seats: SaaS $6,960 vs self-host $2,580 (server $144, backups $36, admin time $2,400). Break-even at about 8 seats at these numbers.

Admin hours start from our guess for difficulty 4 and are yours to edit. Intercom price: $29 per user per month (Essential plan, billed annually). Essential $29/seat/mo billed annually ($39 monthly); Advanced $85; Expert $132; Fin AI Agent $0.99 per resolved conversation extra. Corroborated, including the vendor's own comparison pages. Source: vendor pricing page, checked 2026-11-10.