Refund & cancellation policy

Last updated 2026-11-10. This policy applies to paid placements once they are on sale (not yet). Contact: contact@clioos.com.

Click shortfall

If a sponsored placement receives fewer than 24 valid clicks valid clicks in its first paid month (valid clicks as defined on the Advertise page, shown on our public stats page), We check the count at the end of the first paid month and email you the result; a click shortfall is refunded promptly after the check, or credited as the next month free, as you prefer. For click packs, a shortfall means the pack was not fully delivered within 30 days; the undelivered share is refunded promptly after we confirm it, or credited as extra clicks in a new pack.

Auto-renewal

Monthly subscriptions renew automatically every month, at the price you saw when you subscribed, until you cancel. Founder prices stay the same while the subscription is continuous. Free 30-day trial placements do not renew and never charge a card.

How to cancel

Email contact@clioos.com with the placement name, from the address used to buy, before the renewal date. Cancellation takes effect at the end of the current paid month; the placement stays live until then and no further charge is made. We confirm each cancellation by email.

Other refunds

If we cannot show your placement as described (for example it was not live, or was labeled wrongly), we refund the affected period. Ask by email within 7 days of the payment date. Charges for periods in which the placement was live and delivered are not refunded, except as above.

How refunds are paid

Refunds go back to the original payment method through the payment provider, normally within 10 business days of approval. A credit for the next month free is applied by us and does not need any action by you. The click-shortfall guarantee above works differently: we check the numbers and email you the options.