OpenSwap
Specimen · zammad/zammad
OPEN SOURCE

Zammad

Replaces Zendesk

License stamp
Open source. AGPL-3.0 (OSI-approved, whole repository)
GitHub says
AGPL-3.0
Self-host difficulty
unrated No docker-compose file at the repository root, so we do not score it.
Activity
★ 6,099 stars · last push 2026-11-09 · checked 2026-11-10
Repository
github.com/zammad/zammad
GitHub description
"Zammad is a web based open source helpdesk/customer support system."

Self-host vs Zendesk

Example values: replace every number with your own. SaaS price prefilled from Zendesk pricing, checked 2026-11-10; the other numbers are examples.

Self-hosting saves about $2,940 a year for 20 seats: SaaS $4,560 vs self-host $1,620 (server $144, backups $36, admin time $1,440). Break-even at about 8 seats at these numbers.

Admin hours start from our guess for difficulty unrated and are yours to edit. Zendesk price: $19 per user per month (Support Team plan, billed annually). Support Team $19/agent/mo billed annually ($25 monthly); Suite Team $55; Suite Professional $115. Source: vendor pricing page, checked 2026-11-10.